Resumen
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Preview
Informaciones generales
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Estado: PublicadoFecha de publicación: 2016-11Etapa: Norma Internacional para revisar [90.92]
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Edición: 1Número de páginas: 24
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Comité Técnico :ISO/IEC JTC 1/SC 40ICS :35.020
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Ciclo de vida
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Ahora
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Revisada por
En desarrolloISO/IEC 30105-1
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