Draft
International StandardISO/DIS 32122
Transaction assurance in e-commerce — Guidelines for offering online dispute resolution services
Reference number
ISO/DIS 32122
ISO/DIS 32122
Edition 1
© ISO 2024
Projet Norme internationale
ISO/DIS 32122
84834
Projet de Norme internationale au stade enquête auprès des membres de l’ISO.
Résumé
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.
Informations générales
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État actuel: ProjetStade: Clôture du vote [40.60]
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Edition: 1
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Comité technique :ISO/TC 321
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