Reference number
ISO/IEC 19086-2:2018
© ISO 2025
International Standard
ISO/IEC 19086-2:2018
Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model
Edition 1
2018-12
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Published (Edition 1, 2018)
This publication was last reviewed and confirmed in 2024. Therefore this version remains current.
This standard has 1 amendment.

Abstract

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.

This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.

This document does not mandate the use of a specific set of metrics for cloud SLAs.

General information

  • Status
     : Published
    Publication date
     : 2018-12
    Stage
    : International Standard confirmed [90.93]
  • Edition
     : 1
    Number of pages
     : 39
  • Technical Committee :
    ISO/IEC JTC 1/SC 38
    ICS :
    35.210 
  • RSS updates

 Amendments

Amendments are issued when it is found that new material may need to be added to an existing standardization document. They may also include editorial or technical corrections to be applied to the existing document.

Amendment 1

Edition 2023

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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