ISO/IEC 20000-2:2019
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ISO/IEC 20000-2:2019
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Abstract  Preview

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.


General information 

  •  :  Published
     : 2019-08
  •  : 3
     : 63
  •  : ISO/IEC JTC 1/SC 40 IT service management and IT governance
  •  :
    35.020 Information technology (IT) in general
    03.080.99 Other services

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