Status : Published

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Paper
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Abstract

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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General information

  • Status
     : Published
    Publication date
     : 2019-08
    Stage
    : International Standard published [60.60]
  • Edition
     : 3
    Number of pages
     : 63
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
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Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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