ISO/CD 32112
ISO/CD 32112


This document provides the definition of relevant factors of evaluation in e-commerce transaction assurance which can help to identify indicators, evaluation toolkits, and an approach for selection of indicators. This document focuses on e-commerce transaction assurance by providing the relevant factors of evaluation including quality of e-commerce transaction platforms and sites, quality of e-commerce transaction services, quality of external environments for e-commerce transactions, and sustainability of e-commerce transactions. This document also explains how to set up an e-commerce transaction assurance evaluation indicator system that encourages monitoring and improvement of quality of e-commerce transactions.

General information 

  •  : Under development
  •  : 1
  •  : ISO/TC 321 Transaction assurance in E-commerce
  •  :
    03.080.30 Services for consumers
    35.240.63 IT applications in trade

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)