Final Draft
International Standard
ISO/FDIS 14785
Tourism and related services —Tourist information services — Requirements and recommendations
Reference number
ISO/FDIS 14785
Edition 2
© ISO 2024
Final Draft International Standard
Under development
This draft is in the approval phase.
Will replace ISO 14785:2014

Abstract

This document provides requirements and guidelines in order to ensure a minimum quality for online and onsite Tourist Information Services provided by Tourist Information Offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations. This document is the revision of ISO 14785 whose contents have been updated and includes now guidelines to online tourist services.

General information

  • Status
     : Under development
    Stage
    : Proof sent to secretariat or FDIS ballot initiated: 8 weeks [50.20]
  • Edition
     : 2
    Number of pages
     : 15
  • Technical Committee :
    ISO/TC 228
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
11
Sustainable Cities and Communities

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