Ссылочный номер
ISO/IEC TR 20000-11:2015
© ISO 2024
Технический отчет
ISO/IEC TR 20000-11:2015
Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Версия 1
2015-12
В время отменен
Отозвано (Версия 1, 2015)

Тезис

ISO/IEC TR 20000-11:2015 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000?1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000?1:2011, including:

a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

c) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011;

d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000?1:2011.

The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000?1:2011 and ITIL?2011.

Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000?1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000?1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000?1:2011 to ITIL.

Общая информация

  • Текущий статус
     : Отозвано
    Дата публикации
     : 2015-12
    Этап
    : Отмена международного стандарта [95.99]
  • Версия
     : 1
  • Технический комитет :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
  • RSS обновления

Жизненный цикл

Цели в области устойчивого развития

Данный стандарт разработан для достижения следующих Цель устойчивого развития

9
Индустриализация, инновации и инфраструктура

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