ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Status: WithdrawnPublication date: 2012-09
Edition: 1Number of pages: 32
Technical Committee: ISO/TC 176/SC 3 Supporting technologies