ISO 10004:2018
p
ISO 10004:2018
71582
Status : Published (Under review)
en
Format Language
std 1 145 PDF + ePub
std 2 145 Paper
  • CHF145
Convert Swiss francs (CHF) to your currency

Abstract

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

General information

  •  : Published
     : 2018-07
    : International Standard under systematic review [90.20]
  •  : 2
     : 35
  • ISO/TC 176/SC 3
    03.120.10 
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