ISO 23592:2021
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ISO 23592:2021
76358

Abstract  Preview

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.


General information 

  •  :  Published
     : 2021-06
  •  : 1
     : 22
  •  : ISO/TC 312 Excellence in service
  •  :
    03.080.01 Services in general

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std 1 118 PDF + ePub
std 2 118 Paper
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