This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Status: PublishedPublication date: 2021-06
Edition: 1Number of pages: 22
Technical Committee: ISO/TC 312 Excellence in service
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