ISO/DTS 19387

This draft is in the approval phase.

Abstract

This document provides the principles and guidance for a service excellence maturity model (SEMM). This document helps organizations to determine their own maturity level with regard to service excellence as defined in ISO 23592 and gives guidance for future improvements.

General information

Status
: Under development

Stage
: Final text received or FDIS registered for formal approval [50.00]
Edition
: 1
Technical Committee :
ISO/TC 312

ICS :
03.080.01
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